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Lost or stolen check procedure

If a customer loses, misplaces or their check was stolen prior to being signed, the Check Replacement form should be completed.

Robert Taylor avatar
Written by Robert Taylor
Updated over 10 months ago

Unendorsed (Check was not signed)

If a customer loses, misplaces or their check was stolen prior to being signed the Lost/Stolen Check form should be completed. The ERO should assist the customer in completing the form and witness the customer's signature.

The completed form should be attached to a ticket from the either the 2024 or 2025 dashboard. You can also email the form to cx@refundo.com (ATT: Lost/Stolen Check). Once researched and approved, a new check will be available in 'Ready To Print'.

Endorsed (Check was signed)

If a customer's check was signed and then lost, misplaced or stolen the Lost/Stolen Check form should be completed. The ERO should assist the customer in completing the form and witness the customer's signature.

The completed form should be emailed to cx@refundo.com. Once the check has expired (60 days), as long as the check has not been cashed, a new check will be issued.

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