All Collections
Taxpayer Support
These articles answer common questions for taxpayers (i.e. where's my refund?, refund delayed, lost check, etc.)
Why haven't I received my refund or why did I receive less than expected?If your refund is less than expected, this can mean the refund has been reduced to repay a debt collected through the Treasury Offset Program
Why was my NOW advance declinedDue to consumer privacy laws, we are unable to discuss the specific reason as to why your client's NOW advance was declined.
Where's my refund?Taxpayers can check the status of their refund in a couple of ways. The IRS website and the Wheres My Refundo App are great tools to use.
The bank is refusing to cash my check. What do I do?If the bank is refusing to cash your check, we have outlined the necessary steps to ensure it's done properly and you receive the funds.
I didn't receive the entire refund OR it is delayed. Why?The US Treasury can withhold part of your refund if you owe the IRS. Some of the debts include college loans, child support, or back taxes.