These articles answer common questions for taxpayers (i.e. where's my refund?, refund delayed, lost check, etc.)
By Roger and 1 other2 authors7 articles
Why haven't I received my refund or why did I receive less than expected?If your refund is less than expected, this means the refund has been reduced to repay a debt collected through the Treasury Offset Program
Why was my NOW advance declined?Due to consumer privacy laws, we are unable to discuss the specific reason as to why your client's NOW advance was declined.
Where's my refund?Taxpayers can check the status of their refund in a couple of ways. The IRS website and the Wheres My Refundo App are great tools to use.
My check was lost or stolen. What do I do?Taxpayers who lost or had their checks stolen should visit their tax preparer to reprint the check and follow these instructions.
The bank is refusing to cash my check. What do I do?If the bank is refusing to cash your check, we have outlined the necessary steps to ensure it's done properly and you receive the funds.
Where can I cash my check for a low fee?Refundo checks (green checks only) can be cashed at BB&T, Capital One, and BBVA Compass bank branches nationwide for a low fee.
I didn't receive the entire refund OR it is delayed. Why?The US Treasury can withhold part of your refund if you owe the IRS. Some of the debts include college loans, child support, or back taxes.